Legal notice
MSC METCOM
15 August 2026
1. Business Information
Business Name: MSC METCOM
Trading As: MSC METCOM
Website:MSCMETCOM.COM
Email:mectcom.compliance@outlook.com
Phone:44+ 07780211189
Registered Office Address:159 Wynyard Road, Hartlepool, Durham, England, TS25 3LF
2. Legal Status
MSC METCOM is a business operating in the United Kingdom. The online store located at MSCMETCOM.COM is owned and operated by MSC METCOM.
3. E-Commerce & Distance Selling Disclosure
In accordance with the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, MSC METCOM provides the following information:
Name and geographical address of the business As stated in Section 1.
Contact details: As stated in Section 1, including a means of communication that allows the consumer to contact us rapidly and communicate with us effectively.
VAT number: As stated in Section 1 (if applicable).
Price: All prices displayed on this Website are shown in pounds sterling (£/GBP) and are inclusive of VAT where applicable.
Steps to conclude a contract:** Orders are placed by adding products to your cart, proceeding to checkout, entering delivery and payment details, and confirming the order. An order acknowledgement email will be sent; a contract is formed when we dispatch your order.
Correction of input errors:** You will have the opportunity to review and amend your order before final confirmation at checkout.
4. Cancellation & Returns (Consumer Right to Cancel)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel a distance contract within 14 calendar days from the day after receiving the goods, without giving any reason.
To exercise this right, you must notify MSC METCOM by email at mectcom.compliance@outlook.com or by post at 159 Wynyard Road, Hartlepool, Durham, England, TS25 3LF. You may use the model cancellation form provided [link to cancellation form], though its use is not mandatory.
After cancellation, you must return the goods within 14 days** of notifying us. MSC METCOM will reimburse all payments received from you, including delivery charges (except supplementary costs arising from your choice of delivery method other than the least expensive standard delivery offered), without undue delay and in any event within 14 days** from the day we receive the goods back or evidence that you have returned them.
You are responsible for the cost of returning goods unless MSC METCOM failed to provide required pre-contract information about your cancellation rights, or unless the goods were faulty or not as described.
For full details, please see our separate **Returns & Refunds Policy.
5. Statutory Consumer Rights
Nothing in this Legal Notice affects your statutory rights as a consumer under:
- The Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose, and as described.
- The Consumer Protection from Unfair Trading Regulations 2008 protection against unfair commercial practices and misleading actions or omissions.
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 pre-contract information and cancellation rights for distance sales.
- The Sale of Goods Act 1979 (where applicable to certain transactions).
If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, full or partial refund, or price reduction as provided by the Consumer Rights Act 2015. These rights are in addition to any voluntary return policy offered by MSC METCOM.
6. Intellectual Property
All content published on this Website including text, graphics, logos, images, product descriptions, designs, software, and compilations is the exclusive property of MSC METCOM unless otherwise stated and is protected under the Copyright, Designs and Patents Act 1988 and other applicable UK intellectual property laws.
Unauthorized reproduction, distribution, modification, display, or commercial use of any content from this Website without prior written consent from MSC METCOM is strictly prohibited.
7. Product Information & Availability
Under the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015, MSC METCOM is committed to ensuring that all product descriptions, pricing, and availability information are accurate and not misleading.
MSC METCOM reserves the right to correct errors, update information, or remove products at any time without prior notice. If a product is unavailable after you place an order, we will notify you and arrange a refund or alternative where applicable.
8. Pricing
All prices are listed in pounds sterling (£/GBP) and include VAT where applicable, unless otherwise stated at checkout. MSC METCOM reserves the right to change prices at any time. The price charged will be the price in effect at the time your order is confirmed.
9. Limitation of Liability
Nothing in this Legal Notice excludes or limits MSC METCOM's liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited under applicable UK law.
- Breach of your statutory rights as a consumer under the Consumer Rights Act 2015.
Subject to the above, MSC METCOM shall not be liable for:
- Any indirect, incidental, or consequential losses arising from the use of or inability to use this Website or its products.
- Any loss of data, revenue, or profits resulting from Website downtime, errors, or unauthorized access.
- Any damages resulting from the misuse of products purchased through this Website.
MSC METCOM's total liability for any claim arising from a purchase shall not exceed the amount you paid for the product(s) in question
10. External Links
This Website may contain links to third-party websites. MSC METCOM is not responsible for the content, privacy practices, or accuracy of any third-party site and does not endorse or control them. Accessing third-party links is at your own risk.
11. User Conduct
By using this Website, you agree not to:
- Use the Website for any unlawful purpose under the laws of the United Kingdom.
- Attempt to gain unauthorized access to any part of the Website, its systems, or data, contrary to the **Computer Misuse Act 1990**.
- Interfere with the proper functioning of the Website, including introducing viruses or malicious code.
- Scrape, copy, or harvest content from the Website without permission.
MSC METCOM reserves the right to restrict or terminate access to the Website for any user who violates these terms.
12. Privacy & Data Protection
Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018. Full details are provided in our Privacy Policy.
MSC METCOM is the data controller for personal data collected through this Website. For data protection enquiries, contact us at mectcom.compliance@outlook.com.
You have rights under UK GDPR including the right to access, rectify, erase, or restrict the processing of your personal data, and the right to lodge a complaint with the Information Commissioner's Office (ICO)** at https://ico.org.uk.
13. Governing Law & Jurisdiction
This Legal Notice and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Subject to your statutory rights as a consumer, the courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from this Website.
14. Alternative Dispute Resolution
Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, MSC METCOM is obliged to inform you that:
- We will not resort to Alternative Dispute Resolution (ADR) for consumer disputes unless we choose to do so in a specific case.
- If a dispute cannot be resolved directly, consumers may submit a complaint to the **Consumer Ombudsman via https://www.consumerombudsman.org or through the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
15. Changes to This Legal Notice
MSC METCOM may update or modify this Legal Notice at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Website following any changes constitutes acceptance of the revised notice.16. Contact
If you have any questions about this Legal Notice, please contact us at:
Email:mectcom.compliance@outlook.com
Phone:44+ 07780211189
Address:159 Wynyard Road, Hartlepool, Durham, England, TS25 3LF
*This Legal Notice is provided for general informational purposes and does not constitute legal advice. While it references applicable UK legislation, MSC METCOM recommends consulting a qualified solicitor to ensure full compliance with the specific laws applicable to your business operations, products, and jurisdiction within the United Kingdom.*